Privacy Policy Bridgewater Home Care LLC Date of Last Revision: May 2026
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our website. By providing us with your data, you warrant to us that you are over 13 years of age. Bridgewater Home Care LLC (“We,” “Us,” or “Our”) is the data controller responsible for your personal data. By voluntarily providing us with Personally Identifiable Information, you are consenting to our use of it in accordance with this Privacy Policy.
CONTACT DETAILS
Our full contact information is available on our Contact page. Please contact us at clientcare@bridgewaterhomecare.com or (561) 922-0035 with any questions. Please notify us of any changes to your personal information by emailing us directly.
WHAT DATA WE COLLECT, WHY WE COLLECT IT, AND OUR LEGAL BASIS
Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process the following categories of personal data about you:
Communication Data includes any communication you send us through our contact form, email, text (SMS), phone, or social media. We process this data to communicate with you, for record-keeping, and for the establishment or defense of legal claims. Our lawful ground is our legitimate interests in replying to communications and maintaining records.
Customer Data includes your name, billing address, delivery address, email address, phone number, contact details, and payment information. We process this data to supply goods and/or services and keep records of transactions. Our lawful ground is the performance of a contract between you and us.
User Data includes data about how you use our website and any content you post through our online services. We process this data to operate our website, ensure security, maintain backups, and administer our business. Our lawful ground is our legitimate interests in properly administering our website.
Technical Data includes your IP address, login data, browser details, page views, navigation paths, and time zone settings sourced from our analytics tracking system. We process this data to analyze website use and improve our marketing strategy. Our lawful ground is our legitimate interests in administering and growing our business.
Marketing Data includes your preferences in receiving marketing from us and your communication preferences. Our lawful ground is our legitimate interests in growing our business or, where required, your consent.
SMS / TEXT MESSAGING CONSENT AND COMMUNICATIONS
Bridgewater Home Care LLC may send TEXT (SMS) messages to individuals who have expressly opted in to receive communications from us. The following terms govern our SMS messaging program:
Types of SMS Messages. We may send the following types of TEXT (SMS) messages:
- Appointment reminders and scheduling confirmations
- Service updates and care coordination notifications
- Operational and administrative communications related to home care services
- Responses to inbound inquiries submitted via our website contact form or by phone
How to Opt In. You may provide SMS consent in the following ways:
- By checking the SMS consent checkbox on our website contact form
- By verbally agreeing to receive SMS communications when speaking with a Bridgewater representative
- By completing a paper intake or enrollment form that includes the SMS consent disclosure
SMS Consent Disclosure. By opting in to receive TEXT (SMS) messages from Bridgewater Home Care LLC, you consent to receive SMS messages from Bridgewater Home Care LLC for appointment reminders, service updates, and care coordination. Message frequency may vary. Msg. & Data Rates may apply. Reply HELP for help. Reply STOP to opt out. We will never share your mobile information with third parties or affiliates for marketing or promotional purposes at any time.
How to Opt Out (STOP). You may revoke SMS consent at any time by:
- Replying STOP to any TEXT (SMS) message you receive from us
- Contacting us at clientcare@bridgewaterhomecare.com
- Calling us at (561) 922-0035
Upon receipt of a STOP request, we will cease sending SMS messages promptly. You may receive a single confirmation message acknowledging your opt-out.
Help. Reply HELP to any TEXT (SMS) message to receive assistance, or contact us at clientcare@bridgewaterhomecare.com or (561) 922-0035.
Message Frequency. Message frequency may vary based on service activity and your interactions with Bridgewater Home Care LLC.
No Third-Party Sharing of SMS Data. We will never share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Mobile information shared with Bridgewater Home Care LLC will not be sold, rented, or disclosed to any third party for their own marketing use.
TCPA Compliance. All SMS messaging is conducted in compliance with the Telephone Consumer Protection Act (TCPA). Consent is explicit, documented, and obtained prior to sending any SMS messages. Implied consent based solely on prior interactions is not used for SMS communications.
HOW WE COLLECT YOUR PERSONAL DATA
We collect data directly from you (via forms, emails, or SMS/text messages), automatically through cookies and similar technologies, from third-party providers such as Google and Meta, and from publicly available sources where legally permitted.
TRAFFIC DATA, COOKIES, AND TRACKING
We collect visitor data such as IP addresses, browser settings, ISP information, referring/exit pages, and clickstream data to analyze site traffic and improve our services. We and our partners, including Google and Meta, may use cookies and web beacons to provide additional functionality and deliver targeted advertising. You can configure your browser to refuse cookies, though doing so may limit site functionality. We do not capture Personally Identifiable Information in cookies. If you leave a comment, you may opt in to saving your details in cookies for one year. Login cookies last two days; selecting “Remember Me” extends this to two weeks.
COMMENTS, MEDIA, AND EMBEDDED CONTENT
Articles on this site may include embedded content from other websites, which behaves as if you visited those websites directly and may collect data about you, use cookies, and track your interaction.
MARKETING COMMUNICATIONS
We may send marketing communications where you have requested information, provided consent, or have not opted out. You can opt out at any time by clicking the unsubscribe link in any communication, replying STOP to any TEXT (SMS) message, or emailing clientcare@bridgewaterhomecare.com. Opting out does not affect service-related communications. We may monitor and record phone or email communications with our staff for training and quality assurance purposes.
HOW WE USE AND SHARE YOUR PERSONAL DATA
Bridgewater Home Care LLC will not sell or rent your personal information to any third party. We share customer information with third parties only as follows:
Payment Processing. We use your information to process payments and fulfill services. We use Frontstream as our third-party payment processor.
Service Providers. We may share your information with companies providing IT, marketing support, or training services, solely for those authorized purposes.
Legal & Business Transfers. We may disclose your information as required by law, in response to legal process, or in connection with a merger, acquisition, or sale of assets. In the event of bankruptcy, your information may be treated as a company asset.
Third-Party Marketing. We do not share your information with third parties for their own marketing purposes without your express consent. Mobile information and SMS consent data will never be shared with third parties or affiliates for marketing or promotional purposes.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with IT and system administration service providers, professional advisers, government bodies, and successors in any business transfer. All third parties are required to protect your data and use it only for authorized purposes. If you request a password reset, your IP address will be included in the reset email.
INTERNATIONAL TRANSFERS
Some service providers may operate outside the United States. Where data is transferred internationally, we ensure appropriate safeguards are in place to maintain data security and compliance.
ACCESSING YOUR ACCOUNT AND YOUR DATA RIGHTS
Upon request, we will confirm whether we hold your personal information. You may review, update, or delete your personal information by contacting us at clientcare@bridgewaterhomecare.com. We will respond within 30 days. You may request an exported file of all personal data we hold, or request that we erase it, except where we are required to retain it for legal or administrative purposes.
DATA SECURITY
We implement physical, electronic, and managerial safeguards to protect your personal data, including SSL encryption for payment and personal information. Access is restricted to authorized personnel. We will notify affected parties of any data breach where legally required. No data transmission is 100% secure; you provide information at your own risk. IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED, PLEASE CONTACT US IMMEDIATELY AT clientcare@bridgewaterhomecare.com OR (561) 922-0035.
DATA RETENTION
We retain personal data only as long as necessary to provide services and meet legal, accounting, or regulatory obligations. Certain records may be retained for up to six (6) years or longer where required by law. SMS consent records are retained for the duration of the relationship and for a minimum of four (4) years to support TCPA compliance. Comments and their metadata are retained indefinitely to support the moderation queue. Registered user profile information can be viewed, edited, or deleted by the user at any time.
CHILDREN
Bridgewater Home Care LLC does not knowingly collect personal data from children under the age of 13. If you believe a child under 13 has submitted personal data through our site, please contact us and we will delete it promptly.
THIRD-PARTY LINKS
Our website may include links to third-party websites. This Privacy Policy applies only to bridgewaterhomecare.com. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
CHANGES TO THIS POLICY, CONSENT, AND DISPUTES
We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy. By using our website or services, you confirm you have fully read and understood this Privacy Policy. All disputes arising out of or relating to this Privacy Policy will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Florida.
CONTACT US
If you have any questions regarding our Privacy Policy, including our SMS/TEXT messaging practices, please contact us at clientcare@bridgewaterhomecare.com or (561) 922-0035.
Bridgewater Home Care LLC. All Rights Reserved.